How quickly does a top-up take effect?

 Online top-ups take up to 3 hours to reach your card. This allows enough time for the data to be transferred wirelessly to the ticket machines, when the buses return to our depot.

Top-ups made in-person at our Travel Shops on the High Street or at Gloucester Green take effect immediately. They are activated when you first use your Brookeskey on the bus after topping up.


COVID-19 Update 

During the COVID-19 pandemic, key workers and those making essential journeys can still top up their key cards online as normal. On-bus key top ups will also be available for all 1 week, 4 weeks, 12 trips and any 5 days products until further notice.

Find out more about our services during COVID-19: